Vehicle Return Standards

You're nearing the end of your agreement.

We hope your journey has been an enjoyable one. Now is the time to start thinking about the return of your Mercedes-Benz. This is designed to help prevent any avoidable charges you may be faced with, as it outlines our Vehicle Return Standards, and what we consider acceptable and unacceptable damage.

To find out more about your options at the end of your Agility, Operating Lease, Contract Hire, Hire Purchase or Finance Lease agreement please click below:

Find out more

Should you have any further questions, contact your local Retailer who will be able to offer you expert advice and guidance.

Notification of charges.

If there is damage we believe is outside of our Vehicle Return Standards, an invoice will be raised for any applicable charges. To avoid any unexpected charges please be present when your vehicle is inspected, as this is your opportunity to view any damage we believe falls outside the Vehicle Return Standards.

This includes excess mileage, insufficient service history and extra days rental.

On the collection of the vehicle if there is any damage which has been caused that was not present during the pre-inspection this will be reviewed and charged accordingly. If you have had repairs carried out during this time, we would recommend that you keep a copy of the relevant invoices. Alternatively, if you decide to return your vehicle to your local Retailer, you will be able to discuss any additional charges. If you would like to arrange the return of your vehicle, please call 0370 847 0700.

We're here for you.

To arrange for the collection of your vehicle please call 0370 212 0535 or email

To discuss any queries regarding the vehicle return standards or for vehicle document enquires please call 0370 847 0700 or email

Lines are open:
  1. Monday to Friday 8.00am - 7.30pm
  2. Saturday 9.00am - 5.00pm
  3. Sunday 11.00am - 4.00pm
  4. Calls may be recorded.
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Further Information