Vehicle Return Standards

If you have an Agility, Operating Lease or Contract Hire agreement, find out what to do before returning your vehicle.
Select an area of the car to view examples of acceptable wear and tear and illustrations of chargeable damage.

You're nearing the end of your agreement.

Now is the time to start thinking about the return of your Mercedes-Benz. This is designed to help prevent any avoidable charges you may be faced with, as it outlines our Vehicle Return Standards, and what we consider acceptable and unacceptable damage.

Book an inspection

When it’s time to return your vehicle, we advise you to book an inspection to determine your vehicles condition, giving you the opportunity to carry out any repairs to avoid charges before it is collected.

Book an Inspection

*Please note that you may also be liable for extra day rentals or excess mileage charges; the calculations for this can be found in your agreement, further charges may also be incurred for missing service history or missing keys.

Should you have any further questions, contact your local Retailer who will be able to offer you expert advice and guidance.

Notification of charges.

If there is damage we believe is outside of our Vehicle Return Standards, an invoice will be raised for any applicable charges. To avoid any unexpected charges please be present when your vehicle is inspected, as this is your opportunity to view any damage we believe falls outside the Vehicle Return Standards. This includes excess mileage, insufficient service history and extra days rental.

Please remember to hand in the V5C Document to the collection driver when returning the vehicle, complete the yellow section and send this to the DVLA. If a V5 is not present at collection, you will be charged £25 +VAT.

If you have lost the V5C please call the DVLA on 0300 790 6802 to order a replacement, this should then take 5 days to be sent to you.

On the collection of the vehicle if there is any damage which has been caused that was not present during the pre-inspection this will be reviewed and charged accordingly. If you have had repairs carried out during this time, we would recommend that you keep a copy of the relevant invoices. Alternatively, if you decide to return your vehicle to your local Retailer, you will be able to discuss any additional charges. If you would like to arrange the return of your vehicle, please call 0370 847 0700.

To find out more information on damage charges, please click below to view our damage charge matrix.

Charges Matrix

We're here for you.

Saying goodbye is never easy. That’s why we want to make life easy when you return your Mercedes-Benz.

You can return your vehicle to a Mercedes-Benz Retailer who can manage the entire returns process for you, but you’ll need to contact them and arrange an appointment first.

Find your nearest Retailer below

Find a Retailer
happy couple

The Retailer will appraise your vehicle with you and tell you how much it’s currently worth. They’ll also give you more detail about your end of agreement choices to make sure you have the information you need to decide what to do next.

Alternatively, if this isn’t convenient we can collect your vehicle from your home or workplace and we’ll get in touch to arrange this.

If you have any queries about returning your vehicle, call us on 0370 847 0700 or email

Further Information