Oil LeaksChoose another feature
Some minor oil misting or dampness around seals or gaskets, providing oil drips are not present.
Any serious oil leakage which should be rectified at the earliest opportunity.
Tyres and AlloysChoose another feature
Your Mercedes‐Benz must conform to the original specification of the vehicle. It must have matching tyres (of a size and premium brand, approved by the manufacturer) on each axle, for example, Pirelli or Bridgestone.
Scuffed sidewalls which can be cleaned.
Minor scuffing or damage under 25mm to the vehicle alloy rim edge or wheel face.
Minimum remaining tread of 1.6mm across 75% of the tyre, in line with current legislation (MOT).
Uneven tyre wear
Tyres showing uneven wear indicating steering damage, i.e. tyre tread feathering.
Remoulds and other substandard tyres.
Gouges, cracks, tears or cuts
Any gouge, crack, cut, torn or plugged tyre side wall.
Less than 1.6mm tread depth across 75% of the tyre including spare.
Cracked or distorted wheel trims.
Scuff chips and scratches exceeding 25mm.
Tyres with excessive wear not matching age or mileage of your Mercedes‐Benz.
Chips on windscreen, which are less than 5mm, providing they do not obscure the driver’s line of vision to a maximum of two per windscreen.
Headlamp lenses with minor chips, which do not detract from the overall appearance of your Mercedes‐Benz or affect the efficiency of the lamp.
Light scratches around periphery of the windscreen.
Scratches and cracks
Scratches and cracks in glass or stone chips with signs of cracking will need to be repaired.
Damage in line of sight
Cracks or damage to the windscreen within the driver’s line of sight.
Chips greater than 5mm.
Incompatible window etchings.
All lamps must be operational, holes or cracks in the glass or plastic covers of lamp units are not acceptable.
UndersideChoose another feature
Our engineers will check the underside of the vehicle for any impact damage.
Minor dents and deformation, such as stone damage, as long as they have not caused major corrosion. Any suspected impact damage should be investigated and dealt with professionally by a Mercedes‐Benz Retailer.
Significant damage or distortion to chassis components.
Body and PaintChoose another feature
There will be no charge for light damage. The most severe dents will be repaired as cost effectively as possible, but damage that has penetrated the base coat will be charged. Any vehicle wraps or livery will need to be removed and the vehicle returned to its original factory colour.
Minor body dents, typically those caused by door‐to‐door contact, provided that:
a) They are less than 13mm (1/2") in diameter — maximum one dent per panel to maximum of two dents per vehicle for vehicles up to two years old and four dents for vehicles over two years.
b) If more than two (or four) dents exist, the most severe should be repaired.
Scrapes and scuffs
Light surface scratches not through the top coat which can be removed by polishing/touch up.
Any chipping of paintwork that can be attributed to normal usage (e.g. chips caused by stones flying of public road surfaces) provided that they do not penetrate the vehicle base coat nor show signs of corrosion.
High profile dents
Previous repair up to an acceptable standard.
Any excessive chipping of paintwork arising from non‐ public road use e.g. gravel drives, industrial sites or private roads.
Any chipping and scratching of paintwork that has penetrated the base coat and/or has caused corrosion of any kind which cannot be polished out.
High profile dents
Dents on swage lines or folder edges. Dents on high profile panels, i.e. bonnets/wheel arches, etc.
Industrial, chemical fall‐out or other forms of contamination.
Body Panel Misalignment
Body panel misalignment not consistent with manufacturer’s finish.
Previous body repairs and paint rectification if there is evidence of poor colour match, ripples, preparation marks, visible overspray, masking lines or excess dirt in paint. Excess paint chips which detract from the overall appearance of the Mercedes‐Benz, or panel.
Under‐body damage affecting the structural integrity of your Mercedes‐Benz or warranty.
Damaged aerials. Drilled holes for telephone aerial fittings where the aerial has been removed.
Any missing caps or covers on the bodywork.
Bumpers and BodyChoose another feature
Scuff marks up to 50mm (2"), which do not adversely affect the overall appearance of your Mercedes‐Benz.
Discoloured, loose, cracked, distorted, gouged or split bumpers and mouldings that require replacement, plastic welding or painting.
Dented bumpers and/or any dents penetrating through to the base material where painted.
Repairs not conforming to original finish and specification.
InteriorChoose another feature
The interior of your Mercedes‐Benz must be in a good condition for the age and mileage of the vehicle.
Carpets, trim and upholstery
Normal wear and tear to carpets, trim, upholstery, etc.
Seat cover/trim repairs to a high standard.
Texture repairs or colour matching plugs resulting from the removal of telephone/accessory equipment.
Burns to trim, seat covers, headlining and floor coverings requiring repair.
Stains or discolouration of a permanent nature.
Damaged interior mouldings
Broken or damaged interior mouldings, trim pads, instrument panel, sun visor or headlining, etc.
Holes and marks
Holes resulting from the removal of telephone accessory equipment. Telephone fitting kits should be le in‐situ wherever possible.
Extended warranty items
Any extended warranty items.
Rubber SealsChoose another feature
Normal wear resulting in a minimal amount of minor damage and splits to rubber door and other seals.
Evidence of neglect or abuse. If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn.
Door Aperture Tread AreaChoose another feature
A minor amount of scuffing to the door and luggage area treads and sills.
Damaged paintwork down to bare metal and aperture seals that are torn.
Luggage AreaChoose another feature
Light soiling from normal use.
Torn rubber aperture seals and paint scratched down to the bare metal.
You're nearing the end of your agreement.
Now is the time to start thinking about the return of your Mercedes-Benz. This is designed to help prevent any avoidable charges you may be faced with, as it outlines our Vehicle Return Standards, and what we consider acceptable and unacceptable damage.
Book an inspection
When it’s time to return your vehicle, we advise you to book an inspection to determine your vehicles condition, giving you the opportunity to carry out any repairs to avoid charges before it is collected.Book an Inspection
*Please note that you may also be liable for extra day rentals or excess mileage charges; the calculations for this can be found in your agreement, further charges may also be incurred for missing service history or missing keys.
Should you have any further questions, contact your local Retailer who will be able to offer you expert advice and guidance.
Notification of charges.
If there is damage we believe is outside of our Vehicle Return Standards, an invoice will be raised for any applicable charges. To avoid any unexpected charges please be present when your vehicle is inspected, as this is your opportunity to view any damage we believe falls outside the Vehicle Return Standards. This includes excess mileage, insufficient service history and extra days rental.
On the collection of the vehicle if there is any damage which has been caused that was not present during the pre-inspection this will be reviewed and charged accordingly. If you have had repairs carried out during this time, we would recommend that you keep a copy of the relevant invoices. Alternatively, if you decide to return your vehicle to your local Retailer, you will be able to discuss any additional charges. If you would like to arrange the return of your vehicle, please call 0370 847 0700.
To find out more information on damage charges, please click below to view our damage charge matrix.Charges Matrix